Frequently Asked Questions
Everything you need to know about your Ptula experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
How do I care for my Ptula activewear?
To maintain the integrity of our high-performance fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.
What is your return and exchange policy?
We offer returns and exchanges within 30 days of the delivery date, provided items are in original condition with tags attached. Please visit our Returns Portal to start the process.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find my perfect fit?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit or staying true to size for a more compressed feel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.